Transparency Policy
Last updated: 24 July 2024
This Transparency Policy explains how ventriva operates, what information we collect and use, how we make decisions that affect our users, and how we maintain accountability in our practices. We are committed to being open about our processes and providing clear, accessible information to everyone who uses our services.
1. Our Commitment to Transparency
ventriva believes that trust is built through openness. We are committed to clearly communicating how our platform functions, how we handle data, and how we make decisions that may affect users of our masterclass services. This policy forms part of our broader commitment to responsible and ethical operation.
We strive to ensure that:
- Our policies are written in plain, accessible language
- Changes to our services or policies are communicated clearly and in advance where possible
- Users have access to meaningful information about how their data is used
- Our business practices are consistent and explainable
- Feedback and concerns are acknowledged and addressed in a timely manner
2. How We Operate
2.1 Service Provision
ventriva provides online masterclass services focused on social casino game development. Our platform is operated as an independent educational service. We do not act as an agent of any third-party organisation unless explicitly stated in a specific arrangement disclosed to the user.
2.2 Commercial Relationships
We may engage third-party service providers to support the operation of our platform, including payment processors, hosting providers, analytics services, and communication tools. Where such relationships exist, we select partners whose practices are consistent with our own standards. We do not sell user data to third parties for advertising or marketing purposes.
2.3 Pricing and Fees
All fees associated with our services are disclosed clearly before any purchase is completed. We do not introduce hidden charges. If pricing structures change, existing users will be informed with reasonable notice before any change takes effect. Prices are displayed in GBP unless otherwise specified.
3. Data Collection and Use
3.1 What We Collect
We collect information that is necessary to provide and improve our services. This includes:
- Information you provide directly, such as name, email address, and payment details when registering or purchasing
- Usage data, including pages visited, content accessed, and session duration
- Technical data such as device type, browser version, and IP address
- Communications you send to us, including support requests and feedback
3.2 Why We Collect It
Data we collect is used for the following purposes:
- To create and manage your account and deliver the services you have purchased
- To process payments and issue receipts
- To communicate with you about your account, purchases, or support requests
- To improve our platform based on how users interact with it
- To comply with applicable legal and regulatory obligations
3.3 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised. You may request information about retention periods by contacting us directly.
3.4 Third-Party Access
We do not share personal data with third parties except in the following circumstances:
- With service providers who process data on our behalf under contractual obligations of confidentiality
- Where required by law, regulation, or a valid legal order
- In the event of a business transfer or acquisition, where users will be notified in advance
4. Algorithmic and Automated Decision-Making
4.1 Automated Processes
Certain functions on our platform may be carried out using automated processes, including account verification, access control, and fraud detection. These automated systems are designed to support fair and consistent treatment of all users.
4.2 Content and Access Decisions
Decisions about content availability and access permissions are based on clearly defined criteria related to your account status and purchased products. No personalised algorithmic ranking or content curation based on behavioural profiling is applied to educational content delivery.
4.3 Review of Automated Decisions
If you believe an automated decision has negatively affected your access to our services in error, you may request a manual review by contacting us. We will investigate and respond within a reasonable timeframe.
5. Content Standards and Moderation
5.1 Our Content
All educational content published on the ventriva platform is produced or reviewed by experienced practitioners in social casino game development. We aim to ensure that our materials are accurate, relevant, and reflect genuine professional practice.
5.2 User-Submitted Content
Where our platform allows user participation, such as questions, comments, or submissions, we apply reasonable moderation to ensure that content remains relevant, respectful, and consistent with our community standards. We do not edit or suppress user feedback based on whether it is favourable or unfavourable to our services, except where content violates our terms of use.
5.3 Corrections and Updates
Where we identify inaccuracies in our published content, we will correct them promptly. Material corrections to educational content are noted where they may affect how learners have previously understood the subject matter.
6. Policy Changes and Communication
6.1 Updates to This Policy
We may update this Transparency Policy from time to time to reflect changes in our practices, services, or obligations. When we make significant changes, we will notify registered users by email and update the "Last updated" date at the top of this document.
6.2 Notification of Service Changes
We will communicate material changes to our services, pricing, or terms with reasonable advance notice. Where a change is required urgently due to legal or security reasons, we will explain this clearly when notifying users.
6.3 Continued Use
Continued use of our services following notification of changes constitutes acceptance of those changes. If you do not agree with any changes, you may discontinue use and contact us regarding any outstanding matters.
7. Accountability and Governance
7.1 Internal Responsibility
Responsibility for compliance with this policy and our broader data and operational practices rests with the ventriva management team. We conduct periodic internal reviews to assess whether our practices align with our stated commitments.
7.2 External Accountability
We acknowledge and respect the role of applicable regulatory bodies in overseeing data protection and consumer rights. We cooperate fully with lawful requests from such bodies and take regulatory guidance seriously in the development of our practices.
7.3 Reporting Concerns
If you have concerns about how ventriva operates, how your data has been handled, or whether our practices align with this policy, we encourage you to contact us directly. We take all concerns seriously and will respond in a transparent and timely manner.
8. Contact Us
If you have any questions about this Transparency Policy or wish to raise a concern, you may contact us through the following channels:
| Method | Details |
|---|---|
| contact@ventriva.online | |
| Phone | +44 1902 427798 |
| Post | Arborfield Community Centre, Arborfield, Reading RG2 9ND, United Kingdom |
We aim to respond to all enquiries within five business days. Where a matter requires more detailed investigation, we will acknowledge receipt promptly and provide a full response as soon as reasonably practicable.