Privacy Policy

Last updated: 7 August 2024

This Privacy Policy explains how ventriva ("we", "us", or "our") collects, uses, stores, and protects information about you when you use our website located at ventriva.online and any related services we provide (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read and understood this policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

Name and contact details such as email address and phone number when you register, enquire, or communicate with us
Payment and billing information when you purchase access to our masterclasses or other paid offerings
Profile information including your professional background, experience level, and preferences when you create an account
Messages, feedback, and correspondence you send to us directly

1.2 Information Collected Automatically

Technical data including your IP address, browser type and version, operating system, device identifiers, and referring URLs
Usage data such as pages visited, time spent on pages, links clicked, and navigation paths through our Service
Cookie data and similar tracking technologies as described in the Cookies section below
Log files generated automatically by our servers when you access the Service

1.3 Information from Third Parties

Data from payment processors when you complete a transaction
Information from analytics providers that help us understand how the Service is used
Data from communication platforms if you contact us through third-party channels

2. How We Use Your Information

We use the information we collect for the following purposes:

To create, manage, and maintain your account on the Service
To deliver the masterclasses, educational content, and other features you have requested or purchased
To process payments and manage billing, refunds, and account transactions
To communicate with you about your account, purchases, and any enquiries you submit
To send you updates, announcements, or promotional communications where you have consented or where we have a legitimate interest in doing so
To improve, personalise, and develop our Service based on how users interact with it
To monitor and analyse trends, usage patterns, and technical performance
To detect, investigate, and prevent fraudulent activity, security incidents, and misuse of the Service
To comply with applicable legal obligations and respond to lawful requests from authorities

3. Legal Basis for Processing

We rely on the following legal grounds to process your personal information:

Contractual necessity — processing required to perform the agreement we have with you, such as delivering content you have paid for
Legitimate interests — processing that serves our reasonable business interests, such as improving our Service or communicating relevant updates, where these interests are not overridden by your rights
Consent — where you have explicitly agreed to a specific use of your data, such as receiving marketing communications
Legal obligation — processing necessary to comply with applicable laws and regulations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Service. Cookies are small text files placed on your device when you visit our website.

4.1 Types of Cookies We Use

Type	Purpose
Essential cookies	Required for core functionality such as authentication, session management, and security
Functional cookies	Remember your preferences and settings to personalise your experience
Analytics cookies	Help us understand how visitors use the Service so we can improve it
Marketing cookies	Used to deliver relevant communications and track the effectiveness of campaigns

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. Where we rely on your consent to set non-essential cookies, we will request that consent through our cookie notice.

5. Sharing Your Information

We do not sell your personal information. We may share your data with third parties only in the following circumstances:

Service providers — trusted third-party vendors who help us operate the Service, including hosting providers, payment processors, email delivery platforms, and analytics services. These providers are contractually bound to handle your data securely and only for the purposes we specify.
Business transfers — if we undergo a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.
Legal and regulatory requirements — when we are required to disclose information by law, court order, or governmental authority, or where disclosure is necessary to protect our rights, your safety, or the safety of others.
With your consent — in any other circumstances where you have given us explicit permission to share your information.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to provide you with access to the Service, maintain accurate business records, and comply with our legal obligations.

When your information is no longer required, we will securely delete or anonymise it. The specific retention period depends on the nature of the data and the purpose for which it was collected. If you request deletion of your account, we will process that request in accordance with applicable law, which may require us to retain certain records for a defined period before deletion.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews.

While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the Service at your own risk. If you believe your account or data has been compromised, please contact us immediately.

8. Your Rights

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

Right of access — the right to request a copy of the personal information we hold about you
Right to rectification — the right to request correction of inaccurate or incomplete information
Right to erasure — the right to request deletion of your personal information in certain circumstances
Right to restriction — the right to request that we limit how we use your information in certain situations
Right to data portability — the right to receive your information in a structured, commonly used format
Right to object — the right to object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent — where processing is based on your consent, the right to withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details provided in the Contact section of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

9. International Data Transfers

Our Service operates primarily from the United Kingdom. If you are accessing the Service from another country, your information may be transferred to and processed in a country with different data protection laws than your own.

Where we transfer personal data outside the jurisdiction in which it was collected, we take steps to ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses or equivalent mechanisms recognised under applicable law.

10. Children's Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take steps to delete that information promptly. If you believe a minor has provided us with their information, please contact us.

11. Third-Party Links

Our Service may contain links to third-party websites, tools, or services. This Privacy Policy applies solely to information collected through our Service. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review the privacy policies of any external services before sharing your information with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly.

Your continued use of the Service following any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:

Company: ventriva
Email: contact@ventriva.online
Phone: +44 1902 427798
Postal address: Arborfield Community Centre, Arborfield, Reading RG2 9ND, United Kingdom

We are committed to resolving any concerns you have about our use of your data and will make every reasonable effort to address your enquiry promptly.